General Information, Registration, and Agenda

What are the dates of the Knowledge18 conference?

Pre-Conference Training: May 6-7, 2018

Main Conference: May 7-10, 2018

Where is the Knowledge18 conference?

The Venetian

3355 S Las Vegas Blvd, 

Las Vegas, NV 89109 USA

What are the registration fees?

Registration fees can be found on the registration pricing page

Can I just attend Pre-Conference Training?

To attend the Pre-Conference Training, you must purchase a full conference pass and be registered for Knowledge18.

Is there an age restriction for registration?

All attendees must be 21 or over to attend Knowledge18.

I’d like to send more than one person from my company. Are group discounts available for Knowledge18?

Yes, there are two levels of group discounts available:

For groups of 3-19, each full conference pass is $1,395.
For groups of 20+, each full conference pass is $1,295.

All registrants must be from the same organization and passes must be purchased at the same time. However, all group members need not register at the same time.

Are guests permitted to attend?

Yes. Each registered Knowledge18 attendee is permitted to purchase one guest social pass. The cost for a guest social pass to attend both the Welcome Reception and the Knowledge18 Vegas Experience is $350. Note: Guests must be at least 21 years old.

How do I get more information about non-conference activities for my spouse or guest?

Information on non-conference activities around the Las Vegas area can be found at

When will the agenda be available?

The agenda will be posted on the Knowledge18 website on January 15, 2018—however we will be updating it periodically, so please check back for updates.

Is there a mobile app for Knowledge18?

Yes, there will be a mobile app for Knowledge. We will notify attendees when it is available.

When can I register for sessions and labs?

The session scheduler will be available in mid-March, 2018. We will notify all attendees when it is available.

What type of sessions and tracks can I expect?

Expect sessions led by fellow leaders, industry experts, developers, and architects sharing creative solutions to their toughest IT, HR, security, and customer service challenges. 

Tracks include IT, HR, Security, customer service management, intelligent apps, and industry (healthcare, financial services, higher education, and state and local government) as well as CreatorCon. And, of course, there are our Pre-Conference sessions that provide product training and strategy workshops prior to the main conference.

Are there other programs and events during Knowledge18 I can attend?

Absolutely! Ancillary programs include the Hackathon, Office Hours, Genius Lounge, Special Interest Groups (SIGs), the Product Advisory Committee (PAC), Women in Technology (WIT), and Table Talks to name just a few. We also have executive-level, invite-only programs as well (check with your sales representative to see if you qualify). In addition, each evening offers lively networking events, partner after-parties, and our grand finale, The Vegas Experience.

Registration Payments and Changes

How do I register for Knowledge18?

To register for Knowledge18, please visit our registration page. You will need to log in or create a ServiceNow account in order to proceed with your registration. Your ServiceNow account will be used to update your registration record, review your housing details, select your sessions, and make any changes to your event details.

What forms of payments are accepted for the conference fee?

For online registrations, we accept MasterCard, VISA, and American Express. If you select to pay by credit card, the registration system will prompt you for your credit card details. You will receive an automated email confirmation with a receipt once you submit your registration. 

Can I pay by check or PO?

Check and PO payments can be accepted through your ServiceNow sales account manager. To pay by check or purchase order, conference passes must be purchased through a ServiceNow contract via order form. Please contact your sales account manager for more information. All payments must be received by May 1, 2018.

Will I receive confirmation of my registration?

Yes. Upon completion of your online registration, you will receive an automated email confirmation to the address provided. Your email confirmation is also your receipt for your registration payment.

How will I receive my registration details if I paid via contract?

Customers who purchase passes through a ServiceNow contract will receive an email (starting mid-November 2017) with information on how to register.

How do I obtain an invoice for a registration?

We do not invoice for registration. Payments may be made by credit card. If you wish to pay by check or PO, please contact your sales rep to create an invoice. This will allow you to register right away.

What is the substitution policy?

Substitution requests (within the same organization) should be sent to by the original attendee and including the name and email of the substitute. Substitutions from outside an organization are not allowed.

Substitutions for GetWide and Prospect passes are not available.

Important Note: Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant.

What is the cancellation policy?

Cancellation requests before April 6, 2018 must be submitted in writing to and will result in a refund minus a $150 payment processing fee. There are no refunds for cancellation after April 6, 2018.

Is there a fee to cancel the Pre-Conference Training?

There is no cancellation fee if you are still attending the full conference or have a one-day pass. Cancellation fees only apply to full conference cancellations.

I am a non-U.S. resident attendee. How do I get visa information?

For information on obtaining a visa for the conference, contact

Can I be denied registration for any reason?

ServiceNow reserves the right to deny registration to any individual or entity for any reason, at ServiceNow’s sole discretion, including past or present failure to meet ServiceNow’s standards of conduct (including, but not limited to, engaging in violence, illegal, threatening, or discriminatory conduct).

What is NOT included in my registration fee?

  • Hotel accommodations, airfare, and ground transportation to and from the airport are not included in your registration fee
  • Pre-Conference Training

Each Pre-Conference Training pass costs $795. Pre-Conference Training titles and descriptions will be posted by January 15, 2018.

Hotel and Transportation

When should I arrive and depart?

  • For the main conference, plan to arrive on Monday, May 7, 2018. The opening keynote is scheduled for the morning of Tuesday, May 8.
  • If you are attending Pre-Conference Training, plan to arrive on Saturday, May 5, 2018 as training courses start on Sunday, May 6.
  • Sponsors, exhibitors, and booth staff should arrive no later than Sunday, May 6, 2018 to allow ample time for booth set up. The ExpoNow Exhibition Hall opens the morning of Tuesday, May 8.
  • Recommended departure is Friday, May 11, 2018.

What is the closest airport?

McCarran International Airport is the closest airport to the Venetian. The hotel is approximately four miles or about 12 minutes.

Directions from McCarran International Airport:
Head southeast on Paradise Rd
Turn left onto Kitty Hawk Way
Slight left onto Swenson St/Wayne Newton Blvd
Continue straight to stay on Swenton St
Turn left onto E Flamingo Rd
Turn right onto S Las Vegas Blvd
The Venetian will be on your right

Note: Attendees are responsible for transportation costs to and from the airport.

Are there conference hotels with negotiated rates?

Yes, if you book a hotel room during the registration process, there are discounted rates and special offers for Knowledge18 attendees at over five area hotels. Prices are in US dollars. Attendees are responsible for hotel accommodations; these charges are not included in the conference registration fee. A list of hotels and rates can be found here.

What is the hotel reservation deadline?

The hotel reservation deadline is April 11, 2018.

Can I change or cancel my hotel reservation?

You can change or cancel your hotel reservation through MyEvent registration by logging back into your account. Please note, if you cancel on or before 5 days prior to your arrival, your credit card will be fully refunded. Please allow up to 7 days for the refund to show on your credit card statement. If you cancel less than 5 days prior to your scheduled check-in date, your deposit will be forfeited.

How do I find my hotel confirmation number?

Your hotel confirmation number can be found under MyEvent registration or in your hotel confirmation email.

Are government rated hotel rooms available?

Yes, there are a limited amount of government rated hotel rooms available. Please use the hotel discount code “GOVRATE” during the hotel booking process. Please note, these rooms are for U.S. government officials and military travelers that require the federal per diem lodging rate. A valid U.S. government or military ID will be required at check-in upon arrival.

When will I be charged for my hotel stay?

Your credit card will immediately be charged a first-night's room and tax deposit. You will be financially responsible for all other nights when you check-in to your hotel. If you cancel on or before 5 days prior to your arrival, your credit card will be fully refunded. Please allow up to 7 days for the refund to show on your credit card statement.

What hotels are contracted, and what are their daily rates?


Rates Starting at…

Nightly Resort Fee

The Palazzo



The Venetian






Wynn Las Vegas



Trump International Hotel



The Mirage



Treasure Island



What are the Venetian Upgrade Packages?

ServiceNow is offering convenience packages to enhance your stay at Knowledge18. These packages offer guests the ability to stay at the Venetian/Palazzo property during the program at significantly reduced rates. They also offer additional savings throughout the property, access to training certifications, and more.

Sponsors, Speakers, and Exhibitors

I would like to become a speaker at the conference. How do I do that?

Call for speakers is now closed.

I am a sponsor and interested in a speaking slot. Is this allowed?

The Diamond and Platinum-level sponsorship packages include speaking opportunities. These packages are the only sponsor levels eligible to speak at a breakout session. Please email for questions regarding the sponsorship packages. Please note, speaking slots are not guaranteed and all content is subject to approval by ServiceNow.

I am interested in exhibiting at the event. What do I do?

All sponsors must be a certified partner of ServiceNow in order to participate in Knowledge18.  Please log on to the ServiceNow partner portal to start your Knowledge18 sponsor application.

Which companies are sponsoring at Knowledge18?

On-Site Logistics

What are the hours for on-site registration?

Please visit our agenda page for hours of operation.

Where do I pick up my badge?

You may pick up your badge at any registration counter. Registration will be located at the Venetian hotel beginning Saturday, May 5, 2018.

What is the attire?

Business casual is appropriate for all conference events unless otherwise specified.

Will wireless access be available at the convention center?

Yes, information regarding wireless access will be available on-site.

Can I get into Knowledge18 without a badge?

All attendees are required to wear their Knowledge18 conference badge to access all events, sessions and activities.

Are meals provided during Knowledge18?

The following meals are provided during Knowledge18: Light continental breakfast and lunch served daily.

What if I have a special dietary requirement or food allergy?

We work to accommodate all dietary restrictions. When registering, please indicate your dietary requirement or food allergy so that we can plan for your attendance.

What kind of weather should I anticipate?

Average temperature for Las Vegas in May:
High: 88° F (31° C)
Low: 60° F (16° C)
0.2 inches of average rainfall

I have a question that is not answered in this FAQ. Who do I contact?

If you have a general question, please email: If you are interested in speaking and have a question, please email

1-866-855-3789 (Domestic) or 1-650-416-8382 (International)

Monday-Friday between the hours of 6am-6pm PST


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